Floriana Fiorentino

How to use the end of the year not only to close the books, but to renegotiate the relationship with the customer through best practices The period from November to January is crucial for every loyalty program. Traditionally, it is the time when companies focus on points liquidation, expense balancing, and reaching sales targets for […]

The period between Black Friday in November and the Christmas holidays represents the peak of the shopping season. For brands, it is a gold rush: a huge opportunity to generate sales, but also the moment of maximum competitive noise. In these cases, a simple discount tactic may not be enough. To transform the massive flow

The loyalty program sector, already facing an engagement crisis due to outdated discount-only models, is now approaching a strategic turning point: the entry into force of many provisions of the Data Act (EU Regulation 2023/2854) starting in September 2025. This European regulation, essential for digital compliance, has the potential to reshape power dynamics in the

September and Customer Loyalty: The Winning Strategy for Your Business September is truly the new year for your business. After the summer break, customers return to their routines and are more open to new things. For a company, this is a golden opportunity to relaunch customer loyalty and build the foundation for lasting success.The myth

In today’s landscape, where competition is increasingly fierce and consumer attention is a scarce resource, customer loyalty is no longer an option—it’s a strategic imperative. A loyal customer not only guarantees recurring revenue but also becomes a brand ambassador, generating positive word-of-mouth and attracting new customers. But how do you build this loyalty? An answer

In today’s competitive market, retaining existing customers is not only less expensive than acquiring new ones but also significantly more profitable. Investing in customer loyalty simplifies business operations, allows for in-depth knowledge of your audience, and consequently, enables you to offer products and services that precisely meet their needs. This article will guide you through

In recent years, loyalty marketing has seen a huge shift, thanks to the widespread adoption of mobile solutions. Apps and digital wallets are now essential tools for improving customer experience, optimizing loyalty programs, and strengthening the bond between brands and consumers. The use of smartphones is constantly growing. According to the latest data from the

Loyalty programs are an essential tool for businesses aiming to boost sales and enhance customer retention. However, to craft a successful program, it’s crucial to understand the psychology of rewards and the mechanisms that drive people to remain loyal to a brand. So, what truly makes a loyalty program captivating? The answer lies in the

In the dynamic world of business, where acquiring new customers often takes center stage, an insidious phenomenon can undermine growth and profitability: customer inactivity. Sometimes, after an initial burst of passion, our beloved customers simply vanish. Those valuable names in our database, once active and engaged, suddenly fall silent, ceasing to interact, purchase, or respond